Last Updated: April 6, 2026

1. Introduction

Welcome to Groovedesk by Mega Labs Industries ("Company," "we," "us," or "our"). By accessing or using our website, purchasing our Notion templates, subscribing to our services, or engaging us for consultation, implementation, migration, automation, or development services, you agree to be bound by these Terms & Conditions.

2. Eligibility and Use of Services

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your organization.

By using our services, you agree to comply with all applicable laws, regulations, and third-party platform terms, including the terms of Notion and any other third-party tools used in connection with our services.

We reserve the right to update or modify these Terms & Conditions at any time. Any updated version will be effective upon posting to our website.

3. Product and Service Offerings

We may offer the following products and services:

Notion Templates. When you purchase a Notion template, you receive a non-exclusive, non-transferable, revocable license to use it for your own personal or internal business purposes. You may not resell, sublicense, redistribute, reproduce, or share our templates or derivative versions of them with third parties.

Professional Package. The Professional package includes implementation and personalization of our existing templates and features for the client’s team and use case. It also includes up to two (2) hours of migration services and two (2) sixty-minute onboarding sessions. The Professional package does not include the creation of new custom features unless expressly agreed otherwise in writing.

Custom Development Services. Custom development services include work outside the agreed scope of the Professional package, including but not limited to the creation of new features, additional migration work beyond the included two (2) hours, expanded automation work, custom integrations, or other requested development.

Subscription Services. Certain services include recurring subscription fees for maintenance, support, automation costs, and continued access to applicable service components.

4. Deposits, Project Fees, and Billing

A fifty percent (50%) deposit is required before we begin any consultation, implementation, migration, automation, or development services.

The remaining balance is due within seven (7) calendar days after project completion.

The final balance may be adjusted upward to reflect:

• additional custom development work requested and approved by the client,

• additional migration services beyond the included amount,

• additional onboarding or support services, and

• team size overages where applicable under the Professional package.

All payments are processed securely through Stripe or such other payment provider as we may designate.

If any invoice is not paid when due, we reserve the right to suspend work, disable deliverables or service components where commercially reasonable, and withhold further services until payment is received.

5. Team Size Pricing and Seat-Based Adjustments

Pricing for the Professional package is based on the agreed client team size.

If the total number of users exceeds the agreed number of users by more than ten percent (10%), we reserve the right to adjust pricing accordingly and invoice the client for the applicable difference.

Subscription fees are seat-count based and may be updated based on the number of seats in use on the first day of each month.

Subscription fees are billed automatically on a monthly or yearly basis, as agreed by the client.

Any requested change to subscription fees, subscription structure, or seat counts must be submitted by email. We will use reasonable efforts to make approved changes within two (2) business days. We reserve the right to reject requested changes that do not align with our pricing model, billing policies, service requirements, or other applicable policies.

6. Custom Development and Additional Services

Custom development work is billed at a rate of $150 USD per hour, unless otherwise agreed in writing.

We will notify the client before such fees are incurred and provide an estimate of the anticipated work and cost. No custom development work will be undertaken unless the client agrees to the additional fees associated with that work.

Additional onboarding services beyond the two included sixty-minute onboarding sessions are billed at $100 USD per hour.

Basic support included in the subscription fee is limited to one (1) hour per month. Any support beyond that amount, or any ongoing services outside the included support scope, will be billed separately at $150 USD per hour unless otherwise agreed in writing.

7. Included Scope and Out-of-Scope Work

Unless otherwise agreed in writing, the Professional package includes:

• personalization of our existing templates and features,

• up to two (2) hours of migration services, and

• two (2) sixty-minute onboarding sessions.

The following are considered outside scope and may incur additional fees:

• creation of new features,

• migration work exceeding two (2) hours,

• custom automations or integrations outside the agreed deliverables,

• additional onboarding beyond the included sessions,

• additional support beyond the included monthly support time, and

• work arising from client-requested revisions, changes, or scope expansion.

8. Client Responsibilities and Project Cooperation

Consultation and development services require a weekly meeting cadence between us and the client during active project work. The client is expected to make a reasonable effort to attend and participate in these meetings.

Our services often require the client to complete certain tasks, provide information, grant access, review work, approve deliverables, or perform implementation steps on their end. The client acknowledges that failure to complete required client-side actions may prevent some features, automations, or deliverables from functioning properly.

We are not liable for delays, non-functionality, or incomplete results caused by the client’s failure to:

• attend required meetings,

• provide timely feedback or approvals,

• grant required access,

• complete required client-side tasks, or

• follow implementation instructions.

If the client delays required weekly meetings or other required participation to the point that the project timeline is delayed by more than two (2) weeks, we reserve the right to invoice the outstanding project balance as of the originally projected completion date.

A project may be deemed complete where all materially required work on our end has been performed and the only remaining steps are client-side actions that the client has not completed.

9. Workspace Access and Required Notion Seat

Where custom development, implementation, maintenance, or related services must be performed within the client’s Notion workspace, the client must provide us with a paid Notion workspace owner seat or equivalent level of access required to perform the work properly.

The cost of that seat is the client’s responsibility and must be maintained for as long as work is being performed in the client’s Notion workspace.

The client may remove that seat upon project completion, but acknowledges that the seat may need to be re-added for future support, maintenance, updates, or additional project work.

We are not responsible for delays, limitations, or inability to perform services caused by insufficient permissions, insufficient access, or removal of required workspace access.

10. Confidentiality and Non-Disclosure

In the course of providing services, we may receive access to confidential, proprietary, operational, technical, financial, customer, or other sensitive client information, including data stored in the client’s Notion workspace and connected tools.

We agree to treat such information as confidential and not disclose it to any third party except:

• as required to perform the services,

• to our personnel or contractors who are bound by confidentiality obligations,

• where disclosure is required by law, or

• with the client’s prior written consent.

We will use commercially reasonable administrative, technical, and organizational safeguards to protect client confidential information from unauthorized access, use, or disclosure.

However, no platform, system, or transmission method is completely secure, and except as otherwise required by law, we do not guarantee absolute security.

11. Subscription, Suspension, and Cancellation

Subscription fees are non-refundable once billed, unless otherwise required by law.

Failure to pay subscription or service fees when due may result in suspension of support, maintenance, automations, integrations, or other ongoing services until all outstanding amounts are paid.

We may suspend or terminate services if a client materially breaches these Terms & Conditions, including by failing to pay invoices, misusing our services, or violating applicable laws or third-party platform terms.

12. Refund Policy

Notion Templates. Due to the nature of digital products, all template sales are final and non-refundable.

Professional and Custom Services. Refunds may be issued within seven (7) days of purchase only if no customization, consultation, migration, setup, implementation, or development work has begun.

Once work has begun, deposits and amounts paid are non-refundable.

Subscription Fees. Subscription fees are non-refundable once charged, though the client may request cancellation of future recurring billing subject to any applicable notice period or minimum term agreed separately.

13. Intellectual Property Rights

All templates, systems, documentation, automations, processes, methods, materials, and other deliverables developed by us, including any pre-existing intellectual property, remain our intellectual property unless otherwise expressly agreed in writing.

Subject to full payment of all applicable fees, the client is granted a limited, non-exclusive, non-transferable license to use the deliverables for its own internal business purposes.

The client may not resell, sublicense, distribute, publish, or otherwise commercialize our materials, templates, or deliverables without our prior written consent.

For clarity, personalization of our existing templates and features for a client does not transfer ownership of our underlying intellectual property.

14. Third-Party Platforms and Services

Our services may rely on third-party platforms and tools, including Notion, Stripe, and automation or integration providers.

We are not responsible for outages, pricing changes, policy changes, feature changes, data loss, or other issues caused by third-party services.

The client is responsible for maintaining any required third-party accounts, subscriptions, permissions, and workspace access necessary for us to perform the services.

15. Disclaimer of Warranties

Our services, website, templates, and deliverables are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not warrant that our services will be uninterrupted, error-free, or fully compatible with every client process, third-party tool, or future platform update.

16. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of data, business interruption, or reputational harm.

Our total aggregate liability arising out of or relating to our services, products, or these Terms & Conditions will not exceed the total amount paid by the client to us for the specific product or service giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.

Nothing in these Terms & Conditions excludes liability that cannot be excluded under applicable law.

17. Termination

We may terminate or suspend access to our services at any time if the client violates these Terms & Conditions or fails to pay amounts due.

The client may stop using our services at any time, but any amounts already paid are non-refundable except where required by law, and any accrued payment obligations remain due.

Any provisions that by their nature should survive termination will survive, including without limitation payment obligations, intellectual property protections, confidentiality obligations, disclaimers, limitations of liability, and governing law provisions.

18. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Québec, Canada, without regard to conflict of law principles.

19. Contact

If you have any questions about these Terms & Conditions, please contact us at groovedesk@mega-labs.io.