Who this agreement is between
These terms are an agreement between 9516-8555 Québec Inc. (Mega Labs Industries), 1619 William, Suite 201A, Montreal, QC H3J 1R1, Canada, and the company whose workspace it is. If you create a workspace or add a card to one, you’re agreeing on that company’s behalf and confirming you’re allowed to.
They cover the Groovedesk app and the subscription that pays for it. Joining the waitlist and using this site are covered by the separate website and waitlist terms. When those mention “the Groovedesk application terms in effect when you create your workspace”, they mean this page.
Groovedesk is built for businesses, and these terms are written for a company buying software for its team. If consumer protection law applies to your purchase anyway, it applies whatever this page says.
Workspaces, seats and who pays
Work in Groovedesk happens in a workspace, which belongs to a company, not a person. One subscription covers one workspace.
Everyone in a workspace has one of four roles. Owners, admins and members are paid seats. Guests are free, for people outside your team who need limited access to specific work.
While a workspace has no card on file, any owner, admin or member can add one. Guests cannot. Whoever adds the card becomes an owner of the workspace, and existing owners stay owners. That person is the billing contact: payment receipts and billing emails go to them.
When an admin or member adds the card, every other owner gets an email saying who added it and that this person is now an owner and the billing contact.
If an owner changes the billing contact’s role to admin, member or guest, or removes them from the workspace, that owner becomes the billing contact, and payment receipts and billing emails go to them from then on. The card stays on file until an owner replaces it in billing settings. If the billing contact leaves the workspace or closes their account, billing passes to one of the remaining owners.
Add or remove seats whenever you like. Changes show up on your next invoice; we don’t charge you mid-month for adding someone. Invitations nobody has accepted, and memberships nobody has verified, aren’t billed.
Free trials
New workspaces start with a free trial. No card is needed to start it, and nothing is charged during it. A card added during the trial is first charged when the trial ends. If you add it less than 48 hours before the end, the first charge is 48 hours after you add it.
- 14 days for a regular signup.
- 30 days if you joined the Groovedesk waitlist before launch with the email address you use for Groovedesk.
- Plus 14 days per qualified referral, up to three referrals: up to 42 extra days and 72 trial days in total.
The trial starts when you create your company workspace, not when you join the waitlist, get an invitation or create an account. Referral days earned before then are added automatically, no code needed.
A promotional code can also give you a 30-day trial and skip the waitlist. If a code and a waitlist place both apply, you get the longer trial; the two don’t add up.
Referral days come with a few limits. A referral qualifies when the person you referred joined the waitlist through your link before November 17, 2026 and then creates a Groovedesk account with the same email address before January 1, 2027. Both deadlines fall at the start of the day, Eastern time. Your link stops counting new waitlist signups on November 17, 2026, and days you’ve already earned stay earned. Referral days only extend a trial that is still running: once your first paid invoice is issued, a referral that qualifies later adds nothing. Days are added automatically, and they have no cash value and are never refunded.
Seven days before the first charge we email the billing contact with the date, the seat count and the amount. If your trial is extended, that email moves with it. For a beta workspace whose card is added in the last week before its free-until date, it goes out right away.
At the end of the trial, if a card is on file, the subscription starts and the card is charged, unless you’ve cancelled.
If there’s no card on file, the workspace shows a warning asking your team to add one for the 14 days before the trial ends. A 14-day trial shows it from day one. We also email the owner 7 days and 3 days before the trial ends.
When a trial ends with no card, the workspace is locked until a card is added. Nothing in it is deleted: add a card and it unlocks. A card added after that is charged right away for the current seats, at the launch price if the offer is still open.
Beta workspaces
If your workspace was part of the Groovedesk beta, it has a free-until date instead of a trial. The beta was the trial.
- The default free-until date is November 11, 2026. Some workspaces have a later date set individually, and the warning and lock below move with it. The owner can see their workspace’s date in the app.
- You’re never charged before your workspace’s free-until date. Add a card before then, even during the warning, and the first charge is on that date. If you add it less than 48 hours before, the first charge is 48 hours after you add it. The app shows you the actual first-charge date before you enter your card.
- For the 14 days before your free-until date, a workspace with no card shows a warning asking the owner to add one. For the default date, that’s October 28 to November 11, 2026.
- On your free-until date, a workspace with no card is locked until a card is added. A card added after that can be charged right away for the current seats, at the launch price if the offer is still open.
- Locked isn’t deleted. Your work stays exactly where it is. Add a payment method and it unlocks.
- A beta workspace has no trial, so referral days don’t apply to it.
Price, and price changes
Groovedesk is 40 USD per paid seat per month, billed monthly in US dollars, plus any tax that applies where you are.
Early customers get a launch price of 30 USD per paid seat per month. It’s available while we offer it and can close to new signups without notice. If you’re already on it, you keep it until we tell you otherwise.
We’ll give you at least 30 days’ notice by email before any price change takes effect, including a move from the launch price to the standard one. If you don’t want to continue at the new price, cancel before it starts and you won’t be charged it.
Renewal, cancelling and refunds
Your subscription renews automatically every month until you cancel.
You can cancel yourself, in the app, any time. No email or explanation needed. Cancelling stops the next renewal, and your workspace keeps working until the end of the period you’ve paid for.
We don’t give partial refunds for unused time. Cancel on day three of a month and you keep the rest of that month. Coming back later is just a normal checkout.
Deleting a workspace is different, and immediate. The owner can delete a workspace at any time, including while it is locked because a payment failed. That ends the subscription on the spot, with no refund for the rest of the period, and it can’t be undone the way cancelling can. That’s why the app asks you to confirm.
Onboarding services
Sometimes we help a team get set up: moving over what you already have, configuring the workspace, training people. That’s separate from the seat subscription and never bundled into it.
There’s no fixed price list. We talk first, then quote for the work, with a deposit before we start. It’s invoiced on its own, and cancelling your subscription doesn’t cancel work already agreed, or the other way round.
If a payment fails
Our payment provider retries the charge over about two weeks and emails you each time. Your workspace stays open and usable the whole time, with a banner telling you what’s wrong.
If the retries run out, the workspace is locked, not deleted: nobody can use it, and nothing in it is removed. Access comes back as soon as the payment goes through.
We won’t delete a workspace for non-payment. Refunds and disputes are handled by a person, so just write to us.
Your content
What your team puts into Groovedesk stays yours. Releases, tasks, files, artist records, plans, notes: we don’t claim ownership of any of it.
You give us permission to store, copy, process and display that content for one purpose: running Groovedesk for you. That covers the normal mechanics of a hosted service, including backups and the providers listed in our privacy notice. It ends when the content does.
You’re responsible for having the right to upload what you upload, and for what your team puts in. Don’t put anything in Groovedesk you aren’t allowed to hold or share.
If you give us feedback on the product, we can use it to build Groovedesk. We won’t credit it to you publicly without asking.
Using Groovedesk fairly
Don’t attack, scrape or overload the service, work around its access controls or usage limits, resell access, or store content that’s illegal where you are. Don’t share logins: a seat is for one person.
Groovedesk’s software, brand and materials stay ours. Nothing here hands them over to you.
We can suspend or close a workspace that breaks these terms. Unless it’s serious enough that we can’t wait, we’ll tell you first and give you a chance to fix it.
The AI features
Groovedesk can generate marketing plans and transcribe dictation. Both only run when someone asks.
What they produce is yours to use. Treat it as a starting point, not a finished plan: it comes from third-party models, it can be confidently wrong, and it isn’t advice. Check anything before you act on it. We’re not responsible for decisions made on generated output nobody checked.
Our privacy notice names the providers involved and explains what reaches them.
Your data
Our privacy notice explains what we collect, who handles it, where it goes and how long we keep it.
For the work your team puts inside a workspace, your company decides and we follow its instructions. If you need a written data processing agreement for that, ask and we’ll provide one.
If your subscription ends and you want a copy of your workspace content, tell us and we’ll arrange it. Ask before the workspace is deleted: once it’s gone, we can’t get it back.
Availability and support
We work to keep Groovedesk running and fix problems fast. Support is by email at contact@groovedesk.io.
We don’t promise a specific uptime or response time; we’d rather not promise one than publish one we can’t keep. If that changes, it’ll be written here.
What we promise, and what we don’t
We provide Groovedesk with reasonable skill and care. Beyond that, it’s provided as it is: we don’t guarantee it’ll be uninterrupted or error-free, that it’ll fit a particular purpose you have in mind, or that any specific feature will be built or kept.
Keep your own copy of anything you can’t afford to lose. Our backups are there to run the service, not to replace yours.
Liability
We’re not responsible for indirect or incidental losses, lost profits, lost data you could reasonably have kept a copy of, or losses caused by something outside our reasonable control.
Where our liability can be limited, it’s limited to what you paid us in the twelve months before the event.
Two things we can’t, and don’t try to, exclude. Nothing here limits our liability for bodily or moral injury, or for intentional or gross fault, because Quebec law doesn’t allow it. And nothing here removes rights you have under consumer protection law where you live.
Ending these terms
You can stop using Groovedesk any time by cancelling. We can end these terms if you break them and don’t fix it, or if we stop offering Groovedesk, in which case we’ll give you reasonable notice and a chance to get your content out.
The sections on your content, liability and governing law survive the end of these terms, as far as they need to.
Changes to these terms
We can update these terms. If a change materially affects what you pay, what you get or your rights, we’ll email you at least 30 days before it takes effect. If you keep using Groovedesk after that, the updated terms apply. If you’d rather not accept them, cancel before they start.
We keep every version with the date it took effect. When you accept these terms, we record the date and time, so that date shows which version you agreed to. Want a copy of an earlier version? Email us.
Governing law
If part of these terms can’t be enforced, the rest still applies.
These terms are governed by the laws of Quebec and the applicable federal laws of Canada, and disputes go to the courts of the judicial district of Montreal. If the law where you live gives you the right to bring a claim locally, or to rely on your own consumer protection rules, this doesn’t take that away.
A French version of these terms is at groovedesk.io/fr/app-terms. If you’re in Quebec, you’re entitled to see the French version before agreeing to the English one.
Questions
Email contact@groovedesk.io.